Returns and Refunds


At Enze Bridal, we want you to be happy and delighted with your purchase. If for any reason you are not completely satisfied, please contact me to resolve your question.

Due to nature of handmade work, when every item is made to order, I am not able to offer returns. Please note that returns are not accepted. However, I would be happy to resolve an issue with your order. Each situation will be considered individually.

If your order is not as expected, I will offer store credit / replacement / exchange for any other item in from my shop. Shipping charges are not refundable.

Please contact me for further instructions within 5 days after the receipt of your package. Items must be in original packaging and unused condition.

DELAYED PACKAGES:

I strongly recommend ordering beforehand. Please look through my shipping timeframes or contact me to determine estimated arrival of your order.

I am not responsible for any delays of your order if shipped with standard shipping option.


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